Frequently Asked Questions

Q. Is your vehicle at Impound?
A. The City of Omaha Vehicle Impound Facility receives all vehicles towed by the Omaha Police Department and the Douglas County Sheriff's Department.

Q. Our location and phone number...
A. We are located at 7809 F Street, Omaha, NE 68127.
Our telephone number is (402) 444 - 5782.

Q. Hours of Operation...
A. We are open to serve the public from 9 a.m. to 6 p.m. Monday through Friday and 9 a.m. to 4 p.m. on Saturday. We are closed on Sundays and all holidays. We are open 24/7/365 to accept incoming tows.

Q. Fees...
A. Please contact the Impound Facility for the fees you may owe to claim your vehicle.

Q. Terms...
A. We accept only cash, no checks or credit cards. We have an ATM machine available at our facility.

Q. To claim a vehicle or personal property from a vehicle...
A. You must present PHOTO identification when claiming a vehicle or property from a vehicle. A legally licensed driver must be present to remove any vehicle from impound. If your vehicle does not have current registration, you must bring in the vehicle title, (in your name) or have a title faxed from your lien holder. You may not remove personal property from the vehicle until you can prove ownership. To claim your vehicle, you must provide current reigstration. In the event the vehicle was purchased in the past thirty days, you must have a properly executed title or a notarized bill of sale if you purchased the vehicle from a private party. The bill of sale does not need to be notarized if it is from a dealership and accompanied by proper in-transits. Home-made in-transits are not legal.

Q. If you are claiming a vehicle that is not registered to you...
A. You must have a notarized note from the owner of the vehicle authorizing a named party to claim the vehicle on their behalf. The vehicle description and a copy of the owner's driver's license must accompany the note.

Q. Payment in Protest...
A. If you believe you were improperly towed, under certain conditions, you may pay for your vehicle under protest. A protest form may be provided to you at the time you pay for your vehicle.