Frequently Asked Questions

Q. Is my vehicle at Impound Lot?
Q. What is the location and phone number of the Impound Lot?
Q. What are the hours of Operation?
Q. How much are the Fees?
Q. What are the Terms of payment?
Q. How do I claim a vehicle or personal property from a vehicle?
Q. How do I claim a vehicle that is not registered to me?
Q. How do I protest payment?

ANSWERS:
Q. Is my vehicle at the Impound Lot?
A. The City of Omaha Vehicle Impound Facility receives all vehicles towed by the Omaha Police Department and the Douglas County Sheriff's Department.

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Q. What is the location and phone number of the Impound Lot?
A. We are located at 7809 F Street, Omaha, NE 68127. Our telephone number is (402) 444 - 5782 - Map.

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Q. What are the hours of Operation?
A. We are open to serve the public from 9 a.m. to 6 p.m. Monday through Friday and 9 a.m. to 4 p.m. on Saturday. We are closed on Sundays and all holidays. We are open 24/7/365 to accept incoming tows.

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Q. How much are the Fees?
A. Please contact the Impound Facility for the fees you may owe to claim your vehicle.

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Q. What are the Terms of payment?
A. We accept only cash, no checks or credit cards. We have an ATM machine available at our facility.

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Q. How do I claim a vehicle or personal property from a vehicle?
To claim personal property from a vehicle:

You must present PHOTO identification when claiming a vehicle or property from a vehicle.
A legally licensed driver must be present to remove any vehicle from impound.
If your vehicle does not have current registration, you must bring in the vehicle title, (in your name) or have a title faxed from your lien holder.
You may not remove personal property from the vehicle until you can prove ownership.

To claim your vehicle:

You must provide current registration.
In the event the vehicle was purchased in the past thirty days, you must have a properly executed title or a notarized bill of sale if you purchased the vehicle from a private party. The bill of sale does not need to be notarized if it is from a dealership and accompanied by proper in-transits. Home-made in-transits are not legal.

Q. How do I claim a vehicle that is not registered to me?
A. You must have a notarized note from the owner of the vehicle authorizing a named party to claim the vehicle on their behalf. The vehicle description and a copy of the owner's driver's license must accompany the note.

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Q. How do I protest payment?
A. If you believe you were improperly towed, under certain conditions, you may pay for your vehicle under protest. A protest form may be provided to you at the time you pay for your vehicle.

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